![]() Also it stayed on your record for 6 months. They did not give yo any kind of chance to redeem your self. No opportunity to make it up by working on your days off or picking up extra hours. If you got seriously ill and missed several day this hurt you deeply. ![]() A dr appointment with a note was a strike against you. One time I was 4 minutes late and was docked. If you were late you got docked even by a few minutes. There absenteeism was based on a point system. The you were questions as to why you did that. Departments that were suppose to help you many times were unavailable so you had to reach out to your team management often with little results, therefore having to reach out to other team management or left hanging to your own to get it resolved. They would get irritated if you did a instant chat to them to resolved the the issue. When needing assistance management of my team was difficult to reach via chats. My speaking with customers was always criticized because I didn't use enough courtesy words yet my tone of voice displayed the same thing. I was constantly getting reprimanded for things because I was not doing them the correct way but yet I was not trained in how to do the. However part time options are super rare other than on the Bed Bath and Beyond and Buy Buy Baby side If you're full time you can play the system by switching your days off to get on a different team but part time shift options are limited. You get a good manager and it's a better experience, you get a bad one and your stuck with no way out but finding another place to work.or if you're lucky transferring to a different area such as email/chat or One Kings Lane. I'm going to miss my kind customers at BBB but the management there and the HR department are a roll of the dice. I'm working on moving on to a place that treats you like an adult and gives you the tools necessary to actually care for their members. You're rarely given time for customer follow up and questioned every minute you take over the allotted two minute standard follow up is scrutinized by the work force management team, you are not empowered to do the job you're tasked with. You get two minutes after a call to notate and if the customer needs follow up in the future, good luck ever reading your emails to get resolution. This is not a place where you can really take care of your customer unless you are a machine. The attrition and turnover is incredible and the stress level is high. However, your given zero minutes a day to check up on issues that require follow up, they have archaic systems, and they care more about their rules, metrics, adherence and regulations than they do about their employees. They say your job is to be the expert in heartfelt life experiences.
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